Heart Of England Ayurveda

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Privacy Policy for Heart of Ayurved

1. Introduction

At Heart of Ayurveda, your privacy is extremely important to us. This policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect data that is necessary for the safe and effective delivery of our yoga, Ayurveda, and retreat services.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Details – name, phone number, email address, postal address

  • Health Information – injuries, medical conditions, allergies, or Ayurvedic profiles

  • Emergency Contact Information

  • Booking & Payment Information – details needed for class or retreat registration and billing (via secure third-party processors)

  • Communication Preferences – your preferences for receiving updates or marketing

Sensitive health data is only collected with your explicit consent and is treated with the highest level of confidentiality.

3. How We Use Your Data

We use your data to:

  • Register you for classes, events, or retreats

  • Provide personalised guidance during yoga or Ayurveda sessions

  • Ensure your health and safety during our services

  • Contact you about changes, updates, or emergencies

  • Send you relevant information (with your consent)

  • Process payments (securely via trusted providers)

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – for sending marketing or newsletters

  • Contract – for delivering services you’ve booked

  • Legal Obligation – for record-keeping and tax compliance

  • Vital Interests – in case of a health or safety emergency

  • Legitimate Interests – for service improvement or customer support

5. How We Store and Protect Your Data

  • Data is stored securely on password-protected digital systems or locked physical files

  • Access is limited to those who need it for business purposes

  • Where third-party tools (e.g. booking or payment platforms) are used, they are GDPR-compliant and secure

We retain personal data only as long as necessary to fulfil legal, accounting, or operational purposes.

6. Third-Party Services

We may use GDPR-compliant third-party services like:

  • Payment processors (e.g. Stripe, PayPal)

  • Booking platforms (e.g. Calendly, BookThatIn)

  • Email/newsletter tools (e.g. Constant Contact, Higher Level)

Your data is only shared with these providers as needed to deliver our services.

7. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data (where appropriate)

  • Withdraw consent for communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

You can exercise these rights by emailing us at enquiries@heart-of-ayurveda.com

8. Marketing and Communications

You will only receive marketing communications if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Cookies and Website Use 

If you use our website:

  • We may use cookies for basic analytics or improved user experience

  • No cookies will collect personal information without your consent

  • You can manage your cookie preferences through your browser settings

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a new “Effective Date.”

11. Contact Us

For questions, concerns, or to exercise your rights, please contact:

Heart of Ayurveda

Email: enquiries@heart-of-ayurveda.com
Website:www.-heart-of-ayurveda.com